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helix electrical
Home
Our Services
Contact us
About us
What our customers' say
Our Gallery
Trustmark
Waste Carrier Licence
More
  • Home
  • Our Services
  • Contact us
  • About us
  • What our customers' say
  • Our Gallery
  • Trustmark
  • Waste Carrier Licence

  • Home
  • Our Services
  • Contact us
  • About us
  • What our customers' say
  • Our Gallery
  • Trustmark
  • Waste Carrier Licence

How to complain

We are very sorry to hear that you are not completely satisfied with our services. We are committed to providing high quality, value for money services to our customers. If you wish to make a compliant please fill out the form below and one of our team will be in touch very soon to understand and help resolve the issues.

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info@helixelectrical.net

Complaints Policy

  

  

Complaints Policy of Helix Electrical Limited

Helix Electrical Limited views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.


Our policy is:

· To provide a fair complaints procedure which is clear and easy to use for

anyone wishing to make a complaint


· To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint


· To make sure everyone at Helix Electrical Limited knows what to do if a

complaint is received


· To make sure all complaints are investigated fairly and in a timely way


· To make sure that complaints are, wherever possible, resolved and that

relationships are repaired


· To gather information which helps us to improve what we do


Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Helix Electrical Limited.


Where Complaints Come From:

Complaints may come from any person or organisation who has a legitimate interest in Helix Electrical Limited. A complaint can be received verbally, by phone, by email or in writing. This policy does not cover complaints from staff. 


Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.


Responsibility & Review

Overall responsibility for this policy and its implementation lies with the Managing Director. This policy is reviewed regularly and updated as required.


Publicised Contact Details for Complaints:


Written complaints may be sent to helix electrical, 6 brushwood grove emsworth hampshire PO107GT, by e-mail at info@helixelectrical.net or through our web site at  Complaints | helix electrical  

Verbal complaints may be made in person or by phone to 07741473446.


Should you not be satisfied with the resolution we agree. You can alternatively raise with NAPIT at  complaints about scheme members (napit.org.uk) 

 

Copyright © 2020 HELIX ELECTRICAL LIMITED (Trading as helix electrical) - All Rights Reserved.

Registered address: 6 Brushwood Grove, Emsworth, Hampshire PO10 7GT

Company registered in England and Wales with company number  12801469

VAT registration number    396854237

Contact: info@helixelectrical.net

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