Privacy Policy

Helix Electrical limited Privacy Policy

Document updated on the 13th August 2020

The type of personal information we collect: 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name, address, email, phone numbers) and other relevant details to enable us to carry out our business with our customers.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· Request information from our web site

· Site survey

· Quotations for proposed work

· Acceptance of work carried out

· Invoicing

· Payments by you

· Customer satisfaction survey

· For promotional activities

We use the information that you have given us in order to provide you with our services for the reasons shown above. 

We may share this information with our web hosting service for the purpose of storage. We will not share your information with third parties.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@helixelectrical.net

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information: 

We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored.

We retain personal information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

• mandated by law, contract or similar obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing our legal/contractual rights; or
• needed to maintain adequate and accurate business and financial records.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@helixelectrical.netor our registered office if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at info@helixelectrical.net or at our registered office.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Our contact details: 

Name: Helix Electrical limited

Registered Office: 6 Brushwood Grove, Emsworth, PO10 7GT

Phone Number: 07741473446

E-mail: info@helixelectrical.net

Web: www.helixelectrical.net